Crystal Palace

Business Hub


Until 19th July, legal restrictions remain in place on maximum capacity, size of gatherings (indoors/outdoors), face coverings and businesses allowed to open. After that date, safety measures will be at the discretion of individual businesses, in consideration of their premises and welfare of staff and customers.

A number of local businesses will continue to use PPE, screens and other safety measures, in view of the increased rate of infection locally.

Shop SE19 has created a reopening window poster campaign. Register with us to access local resources and peer support.


Set up SPECIFIC government alerts, relating to business and Covid19.

Please ensure that you are registered for relevant Local Authority business update emails and updates

(jump to links and points of contact below).

Please make use of our local resources and make contact via if you have questions. 


About safety restrictions...

Our shops and venues are working extremely hard to keep you, their staff and our local community safe.  We're not out of the woods yet and recognise the need to be cautious. Read our blog post for more info.

We hope that you are enjoying an increased range of options as you shop, eat and treat local in Crystal Palace (indoors and outside). 

Check direct with venues for arrangements in place for your safety. 

We all play an important part in making this work for everyone after the easing of restrictions.

Remember, for extra peace of mind: you can self-test with free Lateral Flow Test kits, available from most pharmacies, free of charge. Results available in 30 mins.

Walk-in PCR tests are available for those who live or work in Crystal Palace, at the testing centre in Crystal Palace Park.

No need to book.

Vaccines are available at a number of local sites, including Selhurst Park, keep an eye on social media updates from local borough councils and community healthcare co-ordinators for details. 

19 July .png

Download a safety poster

Or collect a poster from Bookseller Crow, Elia, Merlin Shoes, Brave Girl Gifts or Martin & Co. Contact if you need more copies. You can download and print by clicking the image below.

19 July Insta.png

Useful resources

Croydon BID has produced a comprehensive guide to reopening, including regulations and check-lists, much of which will be relevant for other areas.

For businesses in Lambeth postcodes, please look at resources created by Station2Station (West Norwood BID) and for Bromley, our closest BID is Penge.

Read London-wide guidance and timetable for SMEs from London Business Hub.

Official Central Government Business support resources, including details of how to manage your setting for Covid security and safeguard the welfare of yourselves, staff and customers.

Shop SE19 Safety

Our Covid19 hub

Last year in response to the pandemic, we made the front page of our website available as a temporary emergency information hub for businesses and local services dealing with the impact of Coronavirus / Covid-19 (20 March 2020 - 14 June 2020).

After the end of the first lockdown, we created this permanent Covid19 Hub for businesses in Crystal Palace to provide quick and easy access to information and resources available from local authorities.

Please use this UK Central Government link ( for the latest UK-wide directives, including social distance guidelines.

This also includes links to the latest advice on employment and financial support and other important information for businesses.

The specific area for BUSINESS updates and support can now be found here (

Subscribe to UK central government daily e-bulletin for businesses here

Contact your local authorities with questions. We deal with up to five councils in Crystal Palace area, so we appreciate the complexity.


Register with Shop SE19

Local peer support network for local business owners in SE19

Connect with other local businesses for advice and support.

Currently FREE to register for ALL shop-fronted and hospitality businesses in SE19.

Important: if you are currently closed, please make sure you register your contact email address so we can provide FREE reopening poster.


Council contacts for local businesses

Key points of contact for Covid-19 support, based on the London borough location of your business.

All these linked resources are being kept updated regularly by local authorities.

Croydon Economic development​


Council general advice link

Council business advice:

Subscribe to Croydon business e-bulletin for important updates.


Contact: Economic Development unit
John Bennett (Head of Economic Inclusion) 

Nabeel Khan (Director Economic Development)

Council general advice web link

Lambeth business advice

Sign up to Lambeth e-bulletin 



Council general advice link

Advice for businesses link

Use the business link to sign up for e-bulletin updates.

If you cannot find the information you need on Bromley website, please call new Bromley COVID-19 business assistance line: 020 8313 4897.  The line is open Monday – Friday 7:30am – 5:30pm.

Other boroughs

If your business is registered in Southwark or Lewisham, please refer to those local authority websites.

Southwark business and employer support

Lewisham business and local economy advice

To request support & advice from your local ward Councillor, look them up at

London-wide support for business

Businesses: this is a recommended support resource for you with useful links

Mayor of London "Pay It Forward" scheme - a free crowdfunding platform for small businesses launched 20 April 2020

Nationwide support for business

Federation of Small Businesses is lobbying and offering many useful services to non-members (including self-employed)

Special Covid-19 service / FAQs via Federation of Small Businesses/FSB 

Subscribe to FSB newsletter.


Previous updates


21 June: The easing of further restrictions has been delayed until 19th July. Rules from 17th May remain largely unchanged, (with the exception of private events like weddings and funerals). This will affect capacity and staffing for our local hospitality and indoor entertainment venues.

Social distancing, maximum capacities and face-covering rules will still apply. Good ventilation is also essential for reducing risk of virus transmission.

Please refer to official government guidelines re: size and composition for group visits and bookings. Limits are still in place (now until 19th July).

Link to confirmation of rules for 17 May 

Link to: Official Government Easy-Read Guidelines

  • Please respect the safety measures put in place. They are there to protect our community.
  • More restrictions will be lifted from Monday 17th May 2021. 
  • The most significant of these will be the reopening of Indoor Hospitality. All businesses outside the highest risk categories (incl. nightclubs and large scale events) will be permitted to reopen, with Covid-secure guidance and social distancing in place.
  • Please refer to official government guidelines re: size and composition for group visits and bookings. Limits are still in place.
  • Link to confirmation of rules for 17 May 

  • High street trading restrictions will start to be lifted from 12 April. 

  • The following will be allowed to reopen: outdoor hospitality, indoor non-essential retail, salons and treatments, indoor exercise facilities and other community buildings.

  • Full version: Reopening guidance from 12 April

  • The Covid19 Spring Response in the UK was announced on 22 February, this details the provisional timetable for reopening post-lockdown in 2021.

  • Step Two of reopenings will include retail outlets obliged to close during National Lockdown and will be no earlier than 12 April.

  • London will enter Tier 3 from Wednesday 16th December.
    • Lockdown 2 will end on 2 December 2020. Tier Two for London (all boroughs) announced 26 November 2020

23 November Announcement of UK Winter Plan (summary)

  • Second Lockdown, from 5 November 2020 (Announced on Saturday 31st October, 2020).

  • Official overview, including businesses which must close


  • 31 October 2020 - second national lockdown announced, 5 November 2020.

  • Crystal Palace has moved into Tier Two on 17 October. Read more about the additional safety guidelines to follow.

  • It will be compulsory for members of the public to wear face-coverings in shops/enclosed public spaces from 24 July. Some local venues have already started to implement this policy voluntarily in preparation.

  • Government guidelines have been updated and published to allow for reopening of non-essential retail on 15 June, further reopenings on 4 July 2020 (including pubs, restaurants and hair salons) and from 13 July 2020 (some close contact services).

  • Workplace safety guidance for all settings can be found here.

  • It is the responsibility of every business to check guidelines for their settings/workplaces, bear in mind you may have more than one setting to think about (e.g. home deliveries; back office, shop service and catering).


PPE Supplies

  • Croydon Council recommends the following supplier for bulk PPE purchases (Link

  • Campaign group Save the High Street has organised a supply deal with TFL's supplier for bulk purchases of sanitiser/sanitiser stations. 20% discount available, using discount code SAVETHEHIGHSTREET (Link

Previous lockdown content

A useful BBC Science article on safety precautions you can take for home-deliveries and take-aways (27 March 2020).

West Norwood BID (Station-to-Station) has produced helpful resources on social distancing and community protection for small retail businesses (18 April 2020).

UK government-issued safety in workplace guidelines for multiple settings including shops, food outlets, offices, in-home services and home delivery (11 May 2020)


Lockdown Listings

The emergency lockdown listings site (Covid19-MyLocal) will be closing in March 2021. Thank you to the whole team who worked so quickly to put this resource together.